Product information
Returns
Our return policy lasts 30 days. If 30 days have gone by since your purchase of a belt, bag, clothing or accessories from us, unfortunately we can’t offer you a refund, however we will discuss a solution with you for an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
Gift cards are non-returnable.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 days max. It usually takes less, unless there is an issue with your bank.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@hadleypollet.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, but we will exchange them for other products, no problem.
Exchanges (if applicable)
We are happy to replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hadley@hadleypollet.com and send your item to: 70 Josephine Evaristo Ave,Greenwich, CT 06830, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, Please contact us and we will issue you a return label to mail your product to: 70 Josephine Evaristo Ave, Greenwich, CT 06830
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75 on your own, without using a return label generated by us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We ship via UPS, USPS and Fedex. Orders are shipped within 48 hours. We run free shipping promotions from time to time usually for over $98. The customer is responsible for return shipping on all returns, unless it is an exchange.
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