Frequently Asked Questions

Everything you'd love to know, in one place.

Shipping and delivery

How long does it take to receive my order?

Belts, bags, clutches, headbands and activewear leave us within 48 hours. Our silk scarves are printed and sewn by hand in Montreal and ship within 5 days. Build Your Own bags ship within 15 to 21 days and Build Your Own coats within 30 days. Once your order is on its way, delivery takes 2 to 7 days depending on where you live.

When should I order for the holidays?

For Hanukkah (the first night is Friday, December 4), order by Monday, November 30, scarves by Monday, November 23, and Build Your Own bags by Monday, November 9. For Christmas, order by Monday, December 21, scarves by Tuesday, December 15, Build Your Own bags by Monday, November 30, and Build Your Own coats by Friday, November 20. We love helping you get your gifts to the people you love in time, so in the final days before Hanukkah and Christmas, we send every order by UPS 2nd Day Air.

Do you ship worldwide?

Yes. We ship anywhere in the world.

Returns

What is your return policy?

You have 2 weeks to return your piece for a refund or store credit, whichever you prefer. Shipping costs aren't refundable.

Gifts

Do you offer gift wrapping?

Yes, and it's complimentary. We wrap every gift in paper and ribbon. Add a note at checkout and we'll tuck it inside.

Care

How do I care for my Hadley Pollet piece?

We recommend dry cleaning our bags, belts and clothing. Activewear can be washed at home in cold water and tumble dried on low.

Fit and sizing

How do I know if a bag will fit me?

Compare our height, width, depth and strap drop with a bag you already love. Lay yours flat, measure it, and try it on your shoulder over your thickest coat. Still deciding? Email hello@hadleypollet.com and tell us your height and what you carry every day.

Are Hadley Pollet belts reversible?

Yes. Every Hadley Pollet belt is reversible, so one belt gives you two looks.

What sizes do your belts come in?

All our belts come in Small (38 inches), Medium (40 inches), Large (42 inches) and X-Large (44 inches). Measure a belt you already love from the center of the buckle to the tip, and choose the size closest to it.

Custom pieces

How do I order a custom bag or coat?

Choose your fabric or leather color and your trim. For coats, we follow up for your measurements so it fits you perfectly. Custom bags ship within 15 to 21 days and custom coats within 30 days. For the holidays, order a custom bag by Monday, November 9 for Hanukkah or Monday, November 30 for Christmas, and a custom coat by Friday, November 20 for Christmas.

Special events

Can you design pieces for my wedding?

Yes, and we'd love to. We custom design for your whole celebration: clutches for you and your bridesmaids, pajamas and robes for your bridal party, ties for the groom and groomsmen, handbags, scarves, sarongs, and table linens for your reception, all in the colors and trims that tell your story. We've even designed a dress. Every piece is handcrafted, so each one is made just for you and everyone who stands beside you. Custom pieces ship within 15 to 21 days. Call us at (855) HADLEY-8 or email hello@hadleypollet.com to begin.

Do you work with nonprofit and charity events?

Yes. Giving back is at the heart of who we are: 20% of every purchase supports Pouvoir de Femme, which helps women and children around the world. Hadley has staged mother-daughter fashion shows to benefit the National Charity League and LiveGirl, and hosted a Martha's Vineyard TV fashion show supporting survivors. We'd love to hear about your gala, luncheon or fundraiser. Email hello@hadleypollet.com and tell us about your cause.

Can you create pieces for my event?

Yes. From birthdays and anniversaries to club tournaments and gatherings with your dearest friends, we custom design bags and clutches in your colors. Call us at (855) HADLEY-8 to start designing together.

Can I book Hadley to speak?

Yes. Hadley is a fundraising and motivational keynote speaker on business and women's issues. She has given keynotes for CONNECT to End Violence, Girls With Impact, the National Charity League, LiveGirl and the Girl Scouts of the USA, and an international keynote for PromPeru on the changing face of retail. She has also spoken at Babson College, Boston University, Westminster School, Brookline High School, New Canaan Schools, New Canaan Women Mean Business, and fashion programs across the US. She loves sharing the stories behind the brand: building a matriarchal company, working hand in hand with women artisans, and why color is energy. To book Hadley for your event, school, conference or podcast, email hello@hadleypollet.com.

Our story

Does Hadley Pollet give back?

Yes. 20% of every purchase supports Pouvoir de Femme, which supports women and children worldwide through economic empowerment programs, including education and food safety. We also work with artisans, not massive factories, most of them women, and we help educate them so they can build businesses of their own.

Who makes Hadley Pollet pieces?

Artisans in small workshops, not massive factories. Hadley estimates about 80% of the workshops we work with are owned by women. We visit them ourselves and check that women are paid equally to the men in their families.

Is everything limited edition?

Yes. We make only a few of each style, and when they're gone, we move on to new ones.

Is your activewear handmade?

Our activewear isn't handcrafted, but every print begins as a design Hadley colors by hand, and each piece has a special saying inside.

What's the hidden detail?

Every piece holds a little surprise only you know is there, like the trim tucked inside a clutch's two-finger slide.

What does a matriarchal brand mean?

Women and children at the center, with everyone else in circles around them. In Hadley's words, "everybody holds hands." It's about nurturing and shared leadership, never about being against anyone.

Do you work with boutiques and clubs?

Yes. Boutiques and yacht and country clubs carry Hadley Pollet. Apply through our Wholesale page.

Have another question? Write to us at hello@hadleypollet.com. Unique is chic.